GIS Surveying and Mapping
External Services leverages state-of-the-art GIS surveying and mapping services to streamline and enhance its operational efficiency. With a commitment to providing exceptional customer service and maintaining robust infrastructure, GIS technology has become a cornerstone of NWSC’s external services.
Innovative Incident Management with MapKit
NWSC handles a significant volume of incidents each month, with the Call Centre addressing over 15,000 technical and commercial reports. These incidents are logged through various channels, including telephone calls and social media platforms. To optimize incident management, NWSC has deployed MapKit, a powerful web GIS application.
MapKit supports the seamless handling of reported issues by integrating spatial data into operational workflows. This tool is integrated with NWSC’s Customer Relationship Module (CRM), an in-house software solution designed for logging, assigning, and tracking the resolution of incidents. The combination of GIS and CRM technologies enables NWSC to:
Visualize incident locations in real time.
Prioritize and assign tasks efficiently.
Monitor progress and ensure timely resolutions.
Expanding Capabilities Beyond Incident Management
Initially introduced as a tool for incident tracking, MapKit has evolved into a versatile solution that supports various NWSC operations. Its functionality now encompasses:
Mapping New Connections and Mains Extensions: Accurate spatial mapping of new water connections and pipeline extensions ensures precise planning and resource allocation.
Maintenance Scheduling: GIS-driven schedules optimize routine maintenance, reducing downtime and enhancing service reliability.
Investigating Water Outages: By analyzing spatial data, NWSC can identify patterns and root causes of water outages, enabling faster and more effective resolutions.
Network Repairs: GIS mapping facilitates the identification of fault points in the network, expediting repair processes and minimizing service disruption.
Benefits of GIS Surveying and Mapping Services
Enhanced Decision-Making: Real-time spatial data empowers NWSC to make informed decisions, improving operational efficiency and customer satisfaction.
Improved Resource Allocation: GIS technology allows for precise planning and allocation of resources, ensuring cost-effective operations.
Streamlined Communication: By integrating GIS with CRM, NWSC fosters seamless communication between teams, enhancing collaboration and accountability.
Proactive Service Delivery: Predictive analysis enabled by GIS helps NWSC anticipate potential issues and address them proactively.
Through its advanced GIS surveying and mapping services, NWSC sets a benchmark in operational excellence and customer service. Whether it’s managing incidents, planning infrastructure projects, or enhancing service delivery, NWSC’s GIS solutions are at the forefront of innovation, driving sustainable water and sanitation services for all.